Frequent questions

Are shipping free?

Yes! We offer free shipping for U.S and international purchases over $200 USD.

If your order is below the free shipping amount, don’t worry! Purchases below USD $200 have a flat rate of $14 USD.

How long will it take for my order to arrive?

Some art pieces are made by order and may have different handling and fabric times (the time it takes for us to ship to you).
Depending on the art pieces you select, the handling time is:
• Standard Art Pieces: 2-5 business days.
• Art Collectors Pieces: (made by order): 30 business days. 

Can I exchange a product?

Of course! We accept exchanges within 30 days of delivery.

We'll be happy to change your product for a different size or give you store credit to be used in purchases of equal or higher value of the exchanged items.

To be able to accept your exchange, make sure:



- Items are in their original condition, not worn or washed.


- All tags are attached.


- Hygiene seal in place for items that apply.

How to make an exchange?

1.Contact us through our E-mail magicshands23@gmail.com
2.Send us the items to exchange to the address we'll share with you when you contact us.
3.Share with us the tracking number of the package. We are unable to exchange your pieces without a tracking number.

Keep in mind:
- Black Week: For sale items, shipping cost to return an item and receive a new one is at the expense of the customer.
- While we are unable to refund initial shipping charges for goods returned, we will pay to send it back to you.
- Exchanges are subject to stock availability
- Limit of 1 exchange per order.

Is there a cost for my exchange?

While we are unable to refund initial shipping charges for goods returned, we will pay to send it back to you.

Do you offer refunds?
We do not offer refunds for any of our pieces, follow our size guide or contact us through our chat to ensure you have the perfect fitting piece.

Garmernt Care

- Wash by hand.
- Wash with mild soap only (without chlorine).
- Do not twist.
- Do not iron.
- Dry in the shade.
- Do not pull fabric more than strictly necessary.
- Do not rub against rough surfaces.
- Wash, dry and store the cups separately.

Why is my art piece slightly different from the photo?

Each piece is unique due to its artisanal elaboration. For this reason, details in the hand-dyed, embroidery and macrame can vary from the photo, but the quality or the design of the silhouette is unnafected.

Is it safe to purchase online from Magical Hands?

Absolutely! We've taken several steps to ensure all information received from our online guests is secure.

Can someone help me place my order online?

Off course! Contact us through our chat for a hand with online orders.

More questions?

We can gladly help you out. Visit our contact page or write us at magicshands23@gmail.com